Refund Policy

At TasteHaven, we take pride in the quality of the delicious pizzas and meals we serve. However, we understand that sometimes things may not go as planned, and you might need to request a refund. This Refund Policy outlines the circumstances under which refunds may be granted.

Incorrect or Damaged Orders

If you receive an order that is incorrect or damaged upon delivery, please contact us immediately at +44 20 7946 0958 or through our website at tastehaven.sbs. Please provide your order number and a detailed description of the issue. For damaged items, a photo evidence may be required. If your claim is verified, we will either resend the correct order to you at no additional cost or offer a full refund to your original method of payment.

Order Cancellation

If you wish to cancel your order, you may do so within 10 minutes of placing the order without incurring any charges. Orders canceled after this period may be subject to a cancellation fee, as your order may have already been prepared. Refunds for canceled orders will be processed to the original payment method within 7 business days.

Non-Delivery

If for some reason you do not receive your order, please reach out to us at +44 20 7946 0958 so we can investigate the matter. If it is determined that non-delivery is due to our error, you will be entitled to a full refund or a replacement order, depending on your preference.

Returns

Due to the perishable nature of our products, we are unable to accept physical returns of food items. However, if your dining experience did not meet your expectations, please contact us within 24 hours of your order delivery. We would like to understand your concerns and, where appropriate, offer compensation in the form of a refund or a discount on a future order.

Refund Timeframe

All eligible refunds will be processed within 7 business days of the refund request approval. The funds may take an additional 3-5 business days to appear on your statement, depending on your financial institution.

Refund Method

Refunds will be issued to the original payment method used at the time of purchase. If for any reason, the original payment method is no longer available, we will work with you to resolve the issue.

Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, first check your bank account again. Then contact your credit card company or bank, as there may be processing time before a refund is posted. If after completing these steps you still have not received your refund, please contact us at +44 20 7946 0958.

Exceptions

Please note that gift cards are non-refundable items. Refunds will not be granted in cases where the product has been consumed or if complaints are not made within the time frames specified above.

Amendments to this Policy

TasteHaven reserves the right to amend this Refund Policy at any time. The most current version of the policy will govern our practices and will always be available on our website at tastehaven.sbs.

Contact Information

For any questions regarding our Refund Policy, please contact us at:

TasteHaven
+44 20 7946 0958
tastehaven.sbs
WC2E 9HA London, United Kingdom
43 Bedford Street, Westminster